HOW TO USE
EMIKO APP

Create Account

Register an Account

1. Open the Emiko App or Website:

• If you downloaded the app, tap the Emiko icon on your home screen.
• If you are using the web, go to https://customer.emiko.app/

2. Start the Registration Process:

• On the welcome screen, look for a button that says “Register now” and tap on it.

3. Enter Your Information:

• You will be asked to provide some basic information. Fill in the fields with your name, email address, and phone number.
• Create a strong password that you can remember.

4. Submit Your Registration:

• Once all fields are filled out, tap the “Create Account” button.

Validate Your Email and Phone

1. Redirect to Verification Page:

• After registering, you will be redirected to the Verify Account page.

2. Send Verification Codes:

• Find the “Send Code” button near the “Verify Mobile phone number” label and tap it. A code will be sent to your phone.
• Find the “Send Code” button near the “Verify Email” label and tap it. A code will be sent to your email.

3. Enter Verification Codes:

• Check your email and phone for the code and enter it in the provided field on the page

4. Verify the Codes:

• Tap the “Verify” button for both the email and phone fields.
• After verification, you will be automatically logged in.

Login to your Account

1. Open the Emiko App or Website:

• Open the Emiko app on your device or go to www.emiko.app in your web browser.
• If you are using the web, go to www.emiko.app

2. Enter Your Credentials:

• On the login screen, enter your email address and password.
• Tap the “Login” button.

3. Two Factor Authentication:

• After entering your credentials, you will be redirected to the 2FA Verification page.
• Check your phone for the verification code sent via text message.
• Enter the code in the provided field and tap the “Authenticate” button.

Emiko Map Interface

1. Map Interface:

• Main Page:
  The main page of the app is a map showing different pins.
• Green Pins: Represent EMIKO Partners.
  Customers can request access with a simple button. Once granted, they gain access to additional equipment beyond the public ones.
• Blue Pins: Represent equipment available for use.
  Clicking on these pins shows the services they offer, which are standard.

2. Service Information:

• View Services: Taping on the Blue Pins will show you the available services offered by that equipment.

Request Access

Understanding Public and Non-Public Equipment

• Public Equipment:
  Public equipment is accessible to all users without any special permissions.
• Non-Public Equipment (Partner Equipment)
  Non-public equipment requires special access permissions from the Emiko Business Partner.
  • Click on the green pin representing the Business Partner.
  • A popup will appear with information about the Business Partner.
  • Press the “Request Access” button.
  • Once access is granted, you can use the equipment just like public equipment.

Payment Order

1. Plug In the Socket:

• Connect your device to the appropriate socket (water socket or electricity socket) at the location.

2. Open the Emiko App:

• Open the Emiko app on your phone or go to www.emiko.app in your web browser.

3. Select Equipment:

• On the map, find and select the blue pin that represents the equipment you are using.

4. Select the Service, Choose Amount and Pay:

• Choose the service you need (electricity or water).
• Specify the amount of electricity or water you want to use.
• Proceed to Payment by taping on “Pay Now” button

5. Service Activation:

• Once the payment is completed, the socket will automatically start the service (electricity or water).

Trusted Customer Order

1. Plug In the Socket:

• Connect your device to the appropriate socket (water socket or electricity socket) at the location.

2. Open the Emiko App:

• Open the Emiko app

3. Select Equipment:

• On the map, find and select the blue pin that represents the equipment you are using.

4. Select the Service, Optionally Choose Amount:

• Choose the service you need (electricity or water).
• Optionally, specify the amount.

5. Service Activation:

• Simply press “Start” to begin the service immediately.

6. Invoice:

• You will receive an invoice from the Emiko Partner according to their billing schedule.

Close Order

1. Wait for the Service to Finish:

• The service will automatically stop once the purchased amount is reached.
• For trusted customers who did not select an amount, the service will not stop automatically. You will need to manually close the order.

2. Press Close in the App:

• Go to the My Order Details page in the app.
• Press the Close button to stop the service.

3. Direct Unplug:

• Simply unplug your device, and the service will automatically stop.
• To close the order completely, make sure to unplug all connected services.