1. Scan
The customer scans the QR code attached to the equipment.
Fast Access
A direct path from the QR code to the service
The code on the equipment identifies the exact service point. EMIKO opens it in the customer application, guides the user through access and payment, and records the completed usage.
The QR code removes the search step
Customers do not need to type an equipment number or choose from a long list. The code on the pedestal, water outlet, gate or other connected asset opens the correct equipment automatically.
The same scan opens available equipment or raises an access request for restricted equipment.
2. Open EMIKO
The installed application opens directly. If it is not installed, the customer is directed to the mobile download page or can continue through the web application.
3. Identify the service
The correct location, equipment and available service are already selected.
4. Authorise
Open services can proceed immediately. Restricted services create an access request for the Partner.
5. Start and settle
The customer reviews the price, starts the service and pays for the metered usage, or receives an invoice when approved as an account customer.
Consistent for every customer and location
The same sequence works across participating locations, even when the available equipment, access rules and prices are different.
- One customer identity
- One recognisable service journey
- Local Partner access rules
- Local service pricing
- A separate order for every use
Every completed service becomes a traceable order
EMIKO connects the customer, equipment, service, start and finish time, measured quantity and settlement status in one order record. That record supports customer history, Partner reporting and transfer into an invoicing process through the Oeconomia API.